Return & Refund

🔁 Return & Refund Policy (Jewellery)
At T-NAAZ.CO, we follow a strict return & refund policy, similar to standard marketplace rules (like Meesho), to ensure fairness for both customers and sellers.
📦 Return Eligibility
We accept returns only in the following cases:
Wrong product received
Damaged product received
Missing item in the order
📸 Unboxing video is mandatory for all return or refund requests.
Without an unboxing video, no return or refund will be accepted.
⏱️ You must contact us within 24 hours of delivery.
🚚 Return Pickup (From Your Home)
If your return request is approved, our delivery partner will pick up the item directly from your home
You do not need to visit any courier office
Pickup will be scheduled on the same or next working day, depending on availability
Item must be unused, in original packaging, and in the same condition as received
❌ Non-Returnable Items
Due to hygiene and quality reasons, jewellery items are non-returnable in the following cases:
Size or fitting issues
Change of mind
Color difference (minor variations due to lighting/screen)
Personal dislike after delivery
Please check product images, size details, and descriptions carefully before placing your order.
💳 Payment & Order Policy
All orders are prepaid only
❌ Cash on Delivery (COD) is not available
Orders once placed cannot be cancelled
💸 Refund Policy
Approved refunds are processed to the original payment method
Refunds are initiated within 5–7 working days after pickup verification
Shipping charges (if any) are non-refundable
📩 How to Raise a Return Request
Email us at:
📧 tnaaz.co17@gmail.com
Please include:
Order ID
Clear unboxing video
Issue details
Our team will respond within 24–48 hours.
⚠️ Important Note
False or misuse return claims may result in return rejection and account restriction